Shipping & Returns

Shipping

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WITHIN SWEDEN

We offer free shipping in Sweden. Depending on your location, you will have the option to choose shipping with Postnord, Bring or Budbee (box or home delivery).

Tracking:
Postnord: You can track your Postnord-order by typing in your tracking number here.
Budbee Box & Home Delivery - You will receive a text message with a tracking link, click on the link to track your package or download Budbee's app (click here!) to change delivery time and more.
Bring: You can track your bring-shipment by typing in your tracking number here.

EUROPEAN SHIPPING

In Europe (the European Union) we offer free shipping on orders over €100. All shipments are sent with UPS and you will receive a tracking number by e-mail. The cost for shipping below €100 is ~ €5.

Delivery time:
UPS Standard: 2-5 working days
Dhl Parcel Connect: 3-5 business days

For Norwegian orders:
*VOEC (VAT On E-Commerce) applies to private customers who shop at Organista. This means that VAT is paid on purchases of items under NOK 3,000. You as a customer therefore do not have to pay VAT and Customs Fee on the items when they arrive in Norway.

INTERNATIONAL SHIPPING

We offer free shipping for all orders over €100 outside of Europe (the European Union). All shipments to countries outside of Europe are sent with UPS and you will receive a tracking number by e-mail. The consumer is responsible for paying any customs fees/taxes for shipments outside of the EU. The cost for shipping below $100 is ~ $10.

VAT or import fees are determined at local customs and are out of our control. As such, the customer will always have to pay any and all applicable VAT fees. Except in Norway where we offer VOEC*

Delivery time worldwide:
UPS Expedited: 5-7 working days

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Returns

You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately we can’t offer you a refund.

WITHIN SWEDEN

With your Postnord shipment, you will receive a return note. Put it on the parcel and return your goods. You can leave it in a post office or in a postbox. If you got your order delivered with Budbee, read more about how to book a return here. After we receive the parcel we will make a refund and send you an email. The return fee is SEK 39.

INTERNATIONAL RETURNS

For customers outside of Sweden the return shipping cost is paid by the customer. Always register your return with our customer support at customerservice@organista.se before sending items back. Please provide us with the order number and the item that you wish to return.

If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.

It is the responsibility of the customer that the return reaches our warehouse so we highly recommend sending it with transportation which offers tracking. Returns to pick up point is not accepted. Make sure it is delivered to the warehouse address.

Send your parcel with your preferred transportation partner to:

Organista -1337 Logistics AB
Bredastensvägen 20
33144 Värnamo
SWEDEN

Phone: +46763380026
E-mail: info@organista.se

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The shipment cost will be refunded on orders within Sweden. The shipment cost on international orders will not be refunded.
Additional non-returnable items: Gift cards
Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@organista.se.

Non-refundable items

Gift cards are valid for 12 months from the issue date. Gift cards are non-refundable. If you don't spend the full gift card amount you will get a gift card for the remaining amount to spend at a later occasion.

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Exchanges

Organista cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop.

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Complaints

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@organista.se and wait for our reply. Then send your item to:

Organista -1337 Logistics AB
Bredastensvägen 20
33144 Värnamo
SWEDEN

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Unclaimed Packages

Unclaimed packages will be charged with an unclaimed parcel fee of 150 SEK. This covers the cost of administration, return of goods, and any other handling. If you change your mind and want to cancel your purchase after the parcel has been dispatched, you have to claim your parcel at your designated delivery point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.

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Gifts & Gift Cards

If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Gift cards are non-refundable.

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Contact Us

If you have any questions, send an email to customerservice@organista.se