FAQ
How much do I pay for shipping?
We offer free shipping in Sweden on orders above 500 SEK. Depending on your location, you will have the option to choose shipping with Postnord, Airmee Home Delivery, Budbee (box or home delivery) and Dhl Service Point.
In Europe (the European Union) we offer free shipping on orders over €100. All shipments are sent with Dhl or UPS and you will receive a tracking number by e-mail. The cost for shipping below €100 is ~ €10.
We offer free shipping for all orders over €100 outside of Europe (the European Union). All shipments to countries outside of Europe are sent with UPS and you will receive a tracking number by e-mail. The consumer is responsible for paying any customs fees/taxes for shipments outside of the EU (Norway as an exception). The cost for shipping below €100 is ~ €10. VAT or import fees are determined at local customs and are out of our control. As such, the customer will always have to pay any and all applicable VAT fees. Except in Norway where we offer VOEC.
How many days does it take for my order to arrive?
Delivery time - Sweden
Postnord | Varubrev | Home Delivery 1- 3 working days
Postnord | Mypack Collect 1-2 working days
Airmee | Home Delivery 1-2 working days
Budbee | Home Delivery 1-2 working days
Budbee | Box Delivery 1-2 working days
Dhl | Service Point 1-3 days
Delivery time - Europe
Dhl Parcel Connect: 2-3 business days
UPS Standard: 2-5 working days
Delivery time - International
UPS Expedited: 5-7 working days
What happens if I don’t pick up my package?
Unclaimed packages will be charged with an unclaimed parcel fee of 150 SEK. This covers the cost of administration, return of goods, and any other handling. If you change your mind and want to cancel your purchase after the parcel has been dispatched, you have to claim your parcel at your designated delivery point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.
What about custom fees and VAT?
VAT or import fees outside of Europe (the European Union) are determined at local customs and are out of our control. As such, the customer will always have to pay any and all applicable VAT and customs fees. Except in Norway where we offer VOEC.
Do you offer VOEC in Norway?
Yes, VOEC (VAT On E-Commerce) applies to private customers who shop at Organista. This means that VAT is paid on purchases of items under NOK 3,000. You, as a customer, therefore do not have to pay VAT and Customs Fee on the items when they arrive in Norway.
How many days is your return policy?
You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately we can’t offer you a refund.
How do I return an item within Sweden?
With your Postnord shipment, you will receive a return note. Put it on the parcel and return your goods. You can leave it at a Postnord Pickup Point. If you got your order delivered by Budbee or Airmee, read more about how to book a return here. After we receive the parcel we will make a refund and send you an email. The return fee is SEK 39.
How do I return an item within Europe?
Within Europe (the European Union) we offer returns with Dhl at a 10€ fee for handling costs. If you got your order delivered with Dhl you will also receive a return label in your package. If not or if you chose delivery with Ups you can e-mail our customer service at support@organista.com who will help you with your return label.
How do I return an item from outside of Europe?
For customers outside of Sweden the return shipping cost is paid by the customer. If you need help with a return label, e-mail us at support@organista.com, before sending items back. Please provide us with the order number and the item that you wish to return. If you book the return yourself, please e-mail us what items your are returning and tracking of the parcel. If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded. It is the responsibility of the customer that the return reaches our warehouse so we highly recommend sending it with transportation which offers tracking. Returns to pick up point is not accepted. Make sure it is delivered to the warehouse address.
Send your parcel with your preferred transportation partner to:
Brizo AB - c/o Raptor
Energivägen 13
196 37 Kungsängen
SWEDEN
Phone: +46850908855
E-mail: info@organista.se
How will I get refunded?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- The shipment cost will not be refunded.
- Additional non-returnable items: Gift cards
- Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@organista.com.
Can I make an exchange?
Organista cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop.
I have received a defect item, what should I do?
We replace items if they are defective or damaged. Please send us an email at support@organista.com and wait for our reply.
Do you have any other questions? Please contact us at support@organista.com.