FAQs

SHIPPING

We ship to Sweden and Europe. Standard Shipping in Sweden is 69 SEK and includes free returns. For all orders to the rest of Europe, the shipping cost is 199 SEK. All shipments are sent through the Swedish postal service PostNord, you will receive a tracking number. The parcel will be delivered directly to your mail box. If the parcel is too large it will be delivered to your closest post office and you will be notified when you can pick it up. 

The consumer is responsible for paying any customs fees/taxes for shipments outside of EU. 

Delivery time Sweden: 3-5 working days
Delivery time Europe: 10 working days

PAYMENT

Organista can be purchased in four different currencies: SEK, EUR, DKK and NOK . Choose the currency of your choice in the top menu Payments are made with Klarna or Stripe. Read more about payments in our Privacy Policy here

RETURNS

Free returns within Sweden! Organista has a 14 day return policy. If you’re not happy for any reason, you can make a return, provided that the items are unused and in original condition. Read more information on how to return your items in our Return Policy here

EXCHANGES

Organista cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop. Thank you!

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@organista.se and wait for our reply. Then send your item to: Organista Official AB, Birger Jarlsgatan 38, 114 29 Stockholm, Sweden.

PRODUCTION

All Organista items are produced by our lovely team located in China. 

Our fabric products are made at a factory certificated with the Workplace Conditions Assessment. The criteria for this Achievement Award are based on an evaluation covered by the following areas:

  • Labor
  • Wages and Hours
  • Health and Safety
  • Management System
  • Environment

SIZE GUIDE

The Organista products are currently available in sizes between S - XL. Some of them are one size. 

CARE INSTRUCTIONS

We recommend hand wash or machine wash in 30°C on all our fabric products, do not bleach or tumble dry. Iron on low heat or use a steamer.

 

PRESS & COLLABORATIONS

For all press and collaboration enquiries, please get in touch with us at info@organista.se

RETAILERS

Do you want to sell Organista in your store? Please contact info@organista.se 

CONTACT

For customer support, please contact customer service by sending an email to customerservice@organista.se. For any other enquiries, please send an e-mail to info@organista.se

COMPANY REGISTRATION NUMBER

559155-1774

HEAD OFFICE 

Organista Official AB
Birger Jarlsgatan 18
114 34 STOCKHOLM
Sweden 

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