SHIPPING 
We ship World Wide!

Sweden
Shipping in Sweden is free over 300 SEK. All shipments are sent through the Swedish postal service PostNord, you will receive a tracking number by e-mail. The parcel will be delivered directly to your mail box. If the parcel is too large it will be delivered to your closest post office and you will be notified when you can pick it up. 

Delivery time Sweden Postnord: 1-3 working days

You can track your order by typing in your tracking number here.

Europe
In Europe we offer free shipping on orders over 120 EUR. All shipments are sent with DHL or UPS and you will receive a tracking number by e-mail. 

Delivery time Europe UPS / DHL: 2-5 working days

International 
All orders outside of Europe we offer free shipping over 120EUR (~130 USD). All shipments to countries outside of Europe are sent with UPS and you will receive a tracking number by e-mail. The consumer is responsible for paying any customs fees/taxes for shipments outside of EU. VAT (Value Added Tax) or import fees are determined at local customs and are out of our control. As such, the customer will always have to pay any and all applicable VAT fees.

Delivery time World Wide: 5-7 working days

RETURNS
All Christmas Gifts can be returned until the 15th of January 2020. All items must be unused and in the same condition that you received them. 

Returns Sweden
With your shipment you will receive a return note. Put it on the parcel and return your goods. You can leave it in a postoffice or in a postbox. After we receive the parcel we will make a refund and send you an email. A charge at the cost of 69 SEK will be withdrawn from the refund amount. 

Returns International
For customers outside of Sweden the return shipping cost is paid by the customer. Always register your return with our customer support customerservice@organista.se before sending items back. Please provide us with order number, item number/s of the articles that you want to return. If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any custom charges. Always make sure that the products are in the same condition as when you got them. The initial shipment cost will not be refunded.

Then send your parcel with your preferred transportation partner to:

Organista -1337 Logistics AB 
Bredastensvägen 20
33144 Värnamo
SWEDEN

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • The shipment cost will not be refunded.
  • Additional non-returnable items: Gift cards
  • Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@organista.se.
  • Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
Organista cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop.

COMPLAINTS
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@organista.se and wait for our reply. Then send your item to: 

Organista -1337 Logistics AB 
Bredastensvägen 20
33144 Värnamo
SWEDEN

UNCLAIMED PACKAGES
Unclaimed packages will be charged with a unclaimed parcel fee of 149 SEK. This covers the cost of administration, return of goods and any other handling.  If you change your mind and want to cancel your purchase after the parcel has been dispatched, you have to claim your parcel at your designated delivery point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.

GIFTS
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Gift cards are non-refundable. 

CONTACT US
If you have any questions, send an email to customerservice@organista.se