Returns
Returns
You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately we can’t offer you a refund.
WITHIN SWEDEN
With your Postnord shipment, you will receive a return note. Put it on the parcel and return your goods. You can leave it at a Postnord Pickup Point. If you got your order delivered by Budbee or Airmee, read more about how to book a return in the app. After we receive the parcel we will make a refund and send you an email. The return fee is SEK 39.
WITHIN EUROPE
Within Europe (the European Union) we offer returns with Dhl at a 10€ fee for handling costs. If you got your order delivered with Dhl you will also receive a return label in your package. If not or if you chose delivery with Ups you can e-mail our customer service at support@organista.com who will help you with your return label.
INTERNATIONAL RETURNS
For customers outside of Sweden the return shipping cost is paid by the customer. If you need help with a return label, e-mail us at support@organista.com, before sending items back. Please provide us with the order number and the item that you wish to return. If you book the return yourself, please e-mail us what items your are returning and tracking of the parcel.
If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.
It is the responsibility of the customer that the return reaches our warehouse so we highly recommend sending it with transportation which offers tracking. Returns to pick up point is not accepted. Make sure it is delivered to the warehouse address.
Send your parcel with your preferred transportation partner to:
Brizo AB - c/o Raptor
Energivägen 13
196 37 Kungsängen
SWEDEN
Phone: +46850908855
E-mail: info@organista.se
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- The shipment cost will not be refunded.
- Additional non-returnable items: Gift cards
- Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@organista.com.
Non-refundable items
Gift cards are valid for 12 months from the issue date. Gift cards are non-refundable. If you don't spend the full gift card amount you will get a gift card for the remaining amount to spend at a later occasion.
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Exchanges
Organista cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop.
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Complaints
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@organista.com and wait for our reply. Then send your item to:
Brizo AB - c/o Raptor
Energivägen 13
196 37 Kungsängen
SWEDEN
Phone: +46850908855
E-mail: info@organista.se
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Unclaimed Packages
Unclaimed packages will be charged with an unclaimed parcel fee of 150 SEK. This covers the cost of administration, return of goods, and any other handling. If you change your mind and want to cancel your purchase after the parcel has been dispatched, you have to claim your parcel at your designated delivery point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.
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Gifts & Gift Cards
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
Gift cards are non-refundable.
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Contact Us
If you have any questions, send an email to support@organista.com.