Shipping & Returns

 Do you offer free shipping?

We offer free shipping for the following orders:
- Sweden: Free shipping on all orders
- Europe: Free shipping on orders above ~ €50 / $50 / SEK 500
- International: Free shipping on orders above ~ €100 / $100 / SEK 1.000

How much is shipping on orders below ~ €100 / $100 / SEK 1.000?
- Europe: ~ €5 
- International: ~ $10

How many days does it take for my package to arrive?
Within Sweden
Postnord Varubrev - Home delivery: 1- 3 business days
Bring - Access point: 1-2 business days
Budbee - Home delivery: 1-2 business days
Budbee - Box: 1-2 business days
Dhl - Service Point: 1-3 business days

Within Europe
UPS Standard: 2-5 business days
Dhl Parcel Connect: 3-5 business days

International 
UPS Expedited: 5-7 business days

Do you offer free returns?
Due to higher shipping costs around the world and the impacts that transportations has on the environment, we no longer offer free returns. 

WITHIN SWEDEN

With your Postnord shipment, you will receive a return note. Put it on the parcel and return your goods. You can leave it in a post office or in a postbox. If you got your order delivered with Budbee, read more about how to book a return here. After we receive the parcel we will make a refund and send you an email.  The return fee is SEK 39.

WITHIN EUROPE
Within Europe (the European Union) we offer free returns with Dhl. If you got your order delivered with Dhl you will also receive a return label in your package. If not or if you chose delivery with Ups you can e-mail our customer service at support@organista.com.

INTERNATIONAL RETURNS
For customers outside of Europe (the European Union) the return shipping cost is paid by the customer. Always register your return with our customer support at customerservice@organista.se before sending items back. Please provide us with the order number and the item that you wish to return.

If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.

It is the responsibility of the customer that the return reaches our warehouse so we highly recommend sending it with transportation which offers tracking. Returns to pick up point is not accepted. Make sure it is delivered to the warehouse address.

Send your parcel with your preferred transportation partner to:

Organista -1337 Logistics AB
Bredastensvägen 20
33144 Värnamo
SWEDEN

Phone: +46763380026
E-mail: info@organista.se