Frequently Asked Questions

For orders within Sweden - We offer free shipping for all orders within Sweden. The shipping price for express delivery may vary depending on your postal code, please see the price at the checkout.

For orders outside of Sweden - We offer free shipping for all orders above 100 EUR outside of Sweden. The shipping price for express delivery may vary depending on your postal code, please see the price at the checkout. 

Although we strive to provide worldwide shipping, our courier companies is currently unable to deliver to:

• Argentina
• Crimea
• Cuba
• Iran
• Libya
• North Korea
• Somalia
• Sudan
• Syria

In addition, there may be additional regions, countries, and cities that our courier company can't deliver to. For more information on this, contact your local post office.

How many days it takes for your package to arrive depends on which delivery service you choose. At the checkout, you can see the delivery options we offer to your address and the estimated delivery time. Right now we offer deliveries with; Budbee, Postnord, Bring & UPS.

If you don’t pick up your package, it will be returned to us as an uncollected package. In this case, you will be charged 150 SEK for all costs incurred by an uncollected package. 

All shipments to countries outside of Europe are sent with UPS and you will receive a tracking number by e-mail. The consumer is responsible for paying any customs fees/taxes for shipments outside of EU. VAT or import fees are determined at local customs and are out of our control. As such, the customer will always have to pay any and all applicable VAT fees.

For orders delivered to an access point the "stay-time" may depend on the carrier. Please note that many carriers, for example; Postnord & Bring, has changed their "stay-time" from 14 days to 7 days. You can often extend this time in either the app or through the link provided by the carrier. 

Yes we do, VOEC (VAT On E-Commerce) applies to private customers who shop at Organista. This means that VAT is paid on purchases of items under NOK 3,000. You as a customer therefore do not have to pay VAT and Customs Fee on the items when they arrive in Norway.

Note that the price is covered by the value of the item and not the total price.

You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately, we can’t offer you a refund.

Returns within Sweden

We have a 30-day return policy, meaning that you have to return your product/s within 30 days after receiving your order. The return fee is 59 sek and will be deducted from the total amount returned to you.

Postnord

If your package is delivered with Postnord you will receive a return label with your order to attach to your return package.

1. Simply pack your goods similar to how you received them.

2. Attach the return label to your package.

3. Hand over your package to your closest post office.

Budbee

If your package was delivered with Budbee. Please follow the instructions from Budbee on how to create a return.

After we have received the parcel we will make a refund as soon as possible and send you a confirmation email. Please note that it may take 2-3 bank days for your money to be visible in your bank account.

Bring

If your package is delivered with Bring you will receive a return label with your order to attach to your return package.

1. Simply pack your goods similar to how you received them.

2. Attach the return label to your package.

3. Hand over your package to your closest post office.

For customers outside of Sweden the return shipping cost is paid by the customer. Always register your return with our customer support at customerservice@organista.se before sending items back. Please provide us with the order number and the item that you wish to return.

If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.

It is the responsibility of the customer that the return reaches our warehouse so we highly recommend sending it with transportation which offers tracking. Returns to pick up point is not accepted. Make sure it is delivered to the warehouse address.

Send your parcel with your preferred transportation partner to:

Brizo AB - c/o Raptor 
Energivägen 13
196 37 Kungsängen
SWEDEN

Phone: +46850908855
E-mail: info@organista.se

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take 1-3 business days to complete.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 2-5 business days. 

Please note that campaigns or holidays can delay the processing of your refund. Should you have any questions regarding this, do not hesitate to contact us at support@organista.com

Organista cannot administrate exchanges of purchased items. If you want to change the product, color or size, return your product as described above and then place a new order in our shop.

Due to higher shipping costs around the world and the impacts that transportations has on the environment, we no longer offer free returns. 

For returns within Sweden the return fee is 59 sek, when using a pre-paid return label or Budbee. 

For customers outside of Sweden the return shipping cost is paid by the customer.

You can not cancel your order yourself but in some cases, we can help you. The order can only be canceled before it has been shipped and before our warehouse has started working with the order. After that, we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email.

If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

Please contact customer service for assistance.

As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment’s progress.

To track an order from Budbee, please wait for the link that is provided for you through SMS. 

You can also easily follow your order on its way to you, by entering your tracking number at the courier’s website.

You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.

All items are insured against theft and accidental damage whilst in transit from the Organista's warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

No, you can choose to have different addresses for shipping and billing.

Unfortunately we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.

Our deepest apologies if you have received a defective item. Email us at support@organista.com with clear photos of the faulty item. Describe your errand and we will help you shortly!

Organista can only be purchased in SEK but you can view the price in your preferred currency. Choose between SEK, USD, EUR, DKK and NOK in the top menu. Payments are made with Klarna or Stripe. If you're using an international bank outside of Sweden you will be charged with your local currency with the latest currency conversion. Read more about payments in our Terms & Conditions. 

Either this is because you have a sold-out item that could not be packed and we have had to refund you instead. Or it could be due to an error in the address where you've used too many characters or an incorrect format. In that case, you have to make a new purchase and try to enter the address differently. If you still have questions, please email support@organista.com

In some cases, a reservation may be made in your account if a technical error occurred at the time of ordering. But do not worry, this one releases within 1-5 banking days. 

Unfortunately, you have to change orders and hope for better luck!